| Category |
Operations Manager |
| Salary |
£30000 - £40000 |
| Location |
G.Manchester |
| Ref: |
2936 |
| Notes |
Aug 2008 – Present Manchester Operations Manager A dynamic, global hotel company which owns, asset manages and operates over 100 hotels in 16 countries. With an annual group turnover of approximately £700million, with Manchester, contributing approximately £4.5 million.Reporting directly to the Area General Manager – Northern region, as part of the Executive team for the hotel, my main area of responsibility was to support the Area General Manager in achieving the hotel’s business plan and objectives. To Consistently maintain a high quality service offered to guests through management of all operational areas. To maintain and improve operational standards and to utilise all opportunities to maximise profits. With 7 Head of department’s reporting directly into myself, I am responsible for ensuring quality standards are achieved in accordance to company standards and any current legislation. Providing continuous support and development to my team and coaching them with their specific responsibilities. In partnership with the HR team continuously monitoring the departmental structures within the hotel ensuring the structures are conducive to the effective production of a quality product and quality service. To fully participate in all key management issues within the property, which include Training, Guest Service, Revenue Generation, Sales & Marketing and Health & Safety. Achievements Ø Achieved a saving on hotels payroll budget for 2008 / 2009 of £173,000, due to restructuring, redundancies and redeployment of personnel through various departmentsØ Awarded a B, in an external Food Alert Audit for Health & SafetyØ Achieved 92% grade in Fire Risk AssessmentØ Managed to maintain a stable environment within hotel throughout difficult times, when carrying out redundancy consultation, which caused a lot of worry for the teamØ Reviewed and Negotiated new contracts within the hotel for both Suppliers and Contractors in order to ensure savings where necessaryØ Instigated and implemented new Dect Phone System within propertyØ Re-wrote entire Hotel Fire Marshall policy March 2006 – August 2008 MOORSIDE GRANGE HOTEL & SPA Operations Manager To ensure the smooth running of the hotel operation & to deputise in the absence of the General Manager. Responsible for approximately 80 staff within various operational departments including Reception, Nights, Housekeeping, Reservations, Conference Sales, Hotel Porters and all Food & Beverage outlets throughout the hotel. January 2005 – March 2006 ALIAS HOTEL ROSSETTI Front of House Manager I was responsible for reviewing all weekly and monthly forecasts, implementing selling strategies in line with levels of business and also managing daily front office operations. Responsible for 11 staff within Front Desk, Reservations and Nights. I provided unlimited support for the hotel with an in depth knowledge of all front off ice systems which included FIDELIO FRONT OFFICE, EXCEL, WORD, INTERFACE SYSTEMS, MICROS & CALLISTAR. Sept 2003 – August 2004 PALACE HOTEL Front Office Manager I was responsible for taking ownership of the front desk operation. Responsible for 11 staff on the Reception desk and Switchboard. Focused on presentation standards, customer service excellence, market growth, revenue generation and profitability. Being fully flexible to the business needs, maintaining control at all times and ensuring clear lines of communication throughout the hotel. I was responsible for promoting the development of my team through my clear leadership and direction, which ensured successful achievement of the departmental goals. April 1995 – August 2003 Hilton International Manchester Airport Front Office Manager Asst Front Office Manager Night Manager Night Auditor Night Porter I was responsible for taking ownership of the front desk operation. Responsible for 21 staff on the Reception desk and Switchboard. Nights, & Concierge. Focused on presentation standards, customer service excellence, market growth, revenue generation and profitability. Being fully flexible to the business needs, maintaining control at all times and ensuring clear lines of communication throughout the department. I was responsible for promoting the development of my team through my clear leadership and direction, which ensured successful achievement of the departmental goals. Training & Qualifications 4 O levels - English, Sociology, History & Art7 CSE’s Basic Food Hygiene Level 3 Health & Safety – PassBII Personal License HolderFire Marshall Training COSHHRisk Assessment TrainingLevel 2 – Pool lifeguard Emergency First Aid Train the Trainer (Hilton Training)Customer Care (Various Company workshops) Membership of Professional Bodies Member of the British Institute of Inn Keeping (BII) Hobbies & Activities I am an athletic person who enjoys all sports. I was a Semi Professional Footballer and also managed my own team, so I still keep a keen eye on football. I also like to relax to music of all genres. |
| Contact |
Penny Scambler - 01827 55130 |
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