| Category |
Head Housekeeper |
| Salary |
£16000 - £18000 |
| Location |
London |
| Ref: |
2930 |
| Notes |
Currently Front of House in London Airport Hotel · As a Receptionist my duties are; To welcome the guests on arrival, check in and check out, deal with any enquiries and requests and ensure that they are communicated to the right department.· Room allocation for VIP arrivals and Liase with Housekeeping to get it cleaned.· Room allocation for group arrivals and Liase with housekeeping to get it cleaned.· Answer and Divert all calls that come to switchboard within 3 rings · Book and check all wake up calls into Tiger machine for crew members and normal guests.· Book reservations over the phone after reservations are closed.· Control all the disabled guest access inside the hotel and communicate to the guests when required· Look after the car park control systems· Update loyalty guest profiles into the system· Check daily emails and respond to necessary emails.· To be in charge of the radio control system to communicate with relevant departments and HOD’s· To be in charge of the Fire panel and emergency system in the hotel.· General administrative duties PARKINN CARDIFF CITY CENTRE Head Housekeeper-Feb 2008 to Apr 2008 · To be in charge for 146 guest rooms, public areas and make sure overall smooth running of the housekeeping department.· Came to Park inn Cardiff on temporary basis to help them to set up Housekeeping standards and give training to housekeeping staff to achieve highest guest satisfaction level.· Making rota weekly, allocating special jobs and sections for the staff and following with them and make sure all jobs are done and logged into system.· Doing random inspections around the designated areas and ensure all the areas are up to the hotel standards.· Planning and training all the housekeeping staff as per hotel standards like doing OJT (on job training) when and where required.· Ensure all staff showing “YES I CAN” attitude whilst on shift PARKINN HEATHROW (In Sep’07 H/K has been outsourced to Hotel Solution’s) Head Housekeeper - Oct 2007 to Feb 2008 · To be in charge for 881 guest rooms, public areas and make sure overall smooth running of the housekeeping department.· When staff required to do interviewing, selecting, inducting, training and appraising of all staff and for all aspects of their welfare, including weekly rota’s, holidays entitlement and sickness.· To make sure always exceed GSS targets for cleanliness, ensure public areas, and guest bedrooms are maintained meeting hotel and company standards as per Corporate SOP manual. To carry out an inspection program, including recognition and progressive discipline.· To ensure departmental staff are aware of the Health and Safety Work Act, and use best practices during their daily tasks. To maintain and control all risk assessments and COSHH regulations are adhered to· To co-ordinate the housekeeping team so that the business needs are met on a daily basis whilst giving the guests the highest possible service.· To ensure that staff meets company image standards at all times and that they are aware on the content of ‘Associate Handbook’ and ‘Health and Safety’.· To control monthly section wages in line with budgets through effective rotas, holiday planning and taking corrective action in the light of forecasted sales.· To ensure stocks are sufficient to meet business demands and that purchasing is kept within monthly budgeted guidelines. To ensure all invoices are promptly authorized for payment.· To take active responsibility of ensuring the securing of keys, linen and all hotel property.· To communicate and action all operational issues throughout all levels of the housekeeping department.· To ensure good customer relations, deal with guest requests and complaints.· To record, store and control lost and found property within the hotel .· To make sure that all staff is reporting maintenance issues in bedrooms and public areas, chase maintenance department for any unresolved maintenance issues.· To make a spring cleaning program for the section and make sure all staff is following and reporting back in daily operational meeting.· To prepare budget for the section.· To carry out an accurate linen inventory.· To participate in internal and external training courses.· To perform any other related tasks assigned by management· To perform daily check of VIP arrivals and in-house VIPS· Look after all the backhouse orders and purchase PARKINN HEATHROW Senior Floor Housekeeper/Head Porter - Aug 2006 to Sep 2007 · Look after all the backhouse orders and purchase· Assisting Executive Head Housekeeper in daily activities· checking along with Executive Head Housekeeper back of house to ensure that they are maintained always clean and tidy· Representing Health & safety and COSHH for housekeeping· providing training to staff in COSHH and Manual handling· To communicate and action all operational issues throughout all levels of the housekeeping department · making Rota for housekeeping staff, Good knowledge of Opera software system· Successfully brought the housekeeping budget down by cost controlling by ensuring all the purchases is kept within monthly budgeted guideline and all invoices are promptly authorized for payment· Maintain and control Guest Lost & Found property and handling complaints with in the hotel· To perform daily check of VIP arrivals and in-house VIPS PARKINN HEATHROW Housekeeping Supervisor-2003(Jan) to 2006 (Aug) · to co-ordinate the housekeeping team so that the business needs are met on a daily basis whilst giving the guests the highest possible service · Grow and develop housekeeping standards in both aggressive and challenging market places and maintain customer satisfaction· Attend all internal communications meetings in the absence of Head/assist. Housekeeper· Assisted head housekeeper when Senior Housekeeper is on maternity leave· Involved in the re-branding of hotel from Le Meridian to Park Inn· Assisted colleagues to perform similar and related jobs· Devised and implemented a full induction and internal training plan for new housekeeping recruits· Increasing contact surface and creating/strengthening relationships with internal departments· Achieved Employ Of the Month (Oct '05) award for my hard work and motivation towards the job· To ensure the hygiene and safety within guest bedrooms and public areas· To supervise room maintenance in coordination with the technical team
PARK INN HEATHROW (Formerly Le Meridian Heathrow) Porter May 2002 to 2003(Jan) · Attending guest and all internal messages· Ensuring guest receive prompt and accurate service· helping chamber maids in general · Assisting Head Porter in stock ordering and purchasing· Assisting head porter in implementing porter training schedules TRAVELODGE SIPSON ROAD HEATHROW· Chamber maid Aug 2001 to may 2002 |
| Contact |
Penny Scambler - 01827 55130 |
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