I have worked my way from cleaner to manager,  I am always organised, communication imperative, excelling in great customer service, exceeding expectations with staff and customer, not only in housekeeping but all areas of the hotel. I have had experience in restaurant, front of house and running the hotel in the managers absence with confidence and a pride in achieving my goals. I am a team player, I’ve taken my team always to the top and received rewards for the best department, boosting staff moral, exceeding my own expectations, as well as achieving great customer service. Managing with confidence and a real passion for excellence. I work well under pressure, guiding and working with staff in every eventuality, adapt well to changes that need to be made quickly.  I have a good knowledge of IT, have used Hotel Opera system, but learn quickly new skills.  Iv had a fast expierence of Duty Manager shifts.

Work History

Hotel Maidstone April 2007 to present – 126 Bedroom 4* Hotel

Taking on the role as Housekeeping Manager, implementing cleaning schedules, organising rotas, managing budgets, stock control, training staff,  liasing with outside suppliers, communicating  with other departments, attending meetings, striving to keep cleaning to a very high standard throughout the hotel, also running the hotel in the General Managers absence. Making decisions to always improve quality and performance. 

Rowhill Grange Hotel March 2006 – April 2007 – 38 bedroom private hotel  4*

As Housekeeping Manager ensuring a very high standard in individual designed bedrooms, preparing rotas, managing budgets, effective staff training, and focusing on excellent customer service. Taking on the role of Duty Manager when required.

National Car Rental – Maidstone 2004 – March 2006

As Branch manager, ensuring the smooth day to day running of the business, dealing with customers requests confidently, ensuring targets were met. Left to go back to the Hotel industry

Hilton Hotel Maidstone 1999 – 2004   146 4* Hotel

After moving to Maidstone started as Deputy Housekeeping Manager, moving to manager after one year. Training staff, implementing Health & Safety standards, achieving goals to improve on cleaning standards, attending meetings, communicating with other departments, facing challenges with confidence.

Banbury House Hotel 1995 – 1999 – 64 bedroom hotel

As a waitress in their busy restaurant, from breakfast shifts, to fine dining, helping in setting up for weddings and also silver service at weddings, I ran the restaurant in the Managers absence, focusing on excellent customer service.

I moved into the housekeeping department as a cleaner, then moved up to supervisor, organising the daily tasks for the maids and checking rooms cleaned to a high quality.

Belfast Castle Northern Ireland 1991 – 1995

Working as a waitress in a very busy restaurant, taking customers orders, preparing bills, also silver service at weddings.

Chimney Corner Hotel 1989 – 1991

Started as a trainee waitress learning new skills, dealing with customers, and offering excellent service.

Short Brothers Northern Ireland 1981 – 1989

Started as a trainee secretary, answering phones, typing, filing, moving up to Personal Secretary by the time I left, to start my career in the hotel industry.